This resort suits me perfectly! With amenities like free Wi-Fi, outdoor pools, and a fantastic kids' club, it has everything I need. The staff provided amazing dining recommendations on my first stay, making it memorable. I can't wait to return for a business trip!

We enjoyed a fantastic family day at the water park, where there were endless activities for the kids, including slides and games. The perfect touch was the awesome cabanas by the pool where we relaxed with drinks while watching my mom have a blast with the grandkids.

My children wished for a greater variety of dining options for dietary needs. A dedicated HALAL restaurant would have made our stay more enjoyable.

The Palace's vibrant and tasteful decor, especially in the dining areas, was truly charming and accessible, making it easy for seniors like me to enjoy the beauty without any hassle.

More seating and shade by the pools would help.

We loved the activities, especially at the kids' club and the awesome nightclub. The facilities were great, tons of fun for everyone! Make sure to check out the 27-hole golf course—it was a highlight for the adults. Definitely a place to unwind and enjoy with friends.

However, room service was pretty slow and frustrating at times, which was a bit of a letdown.

great amenities but room service could improve

The pool area was expansive, offering plenty of space to relax and unwind. I loved having access to multiple dining options that each provided delicious meals. Our room had a stunning ocean view, which truly elevated our experience.

Service that goes the extra mile

Waking up each morning to stunning views and friendly staff made our stay unforgettable. Special thanks to Efrain, who took great care of my family's dining needs.

We loved our stay! The vibrant decor throughout the resort was beautiful, and the various dining options provided so many delicious meals. The kids' club was an absolute hit with our little ones, and we really appreciated the activities available for all ages. The golf course was a fantastic bonus for the adults.

Room service was slow at times.

The staff was outstanding, particularly at Nizuc, providing excellent service throughout our stay. The superior room offered breathtaking ocean views, and we enjoyed the various pools and vibrant entertainment options. However, the lobby seating lacked comfort for evening gatherings, and the dining experience could lead to confusion regarding allergens, particularly in buffet items. Overall, the large scale of the resort felt somewhat impersonal for our family.

We loved our stay in the Superior Deluxe Ocean View room, especially the delicious food at the buffet and the amazing golf cart rides around the sprawling resort. The pools were fantastic for relaxing and we also enjoyed the spa with its soothing massages. The only downside was that there were some unexpected fees that added up, but overall, it was a great experience! 🌴

Room service took way too long, which was frustrating.

Relaxing Stay with Some Hiccups

We enjoyed a spacious room with a beautiful garden view, perfect for our family. The pool area was fantastic, and the kids loved the activities. However, the breakfast options lacked taste. Consider exploring other dining venues for better food experiences during your visit!